Gopuff.com claims to offer everyday value for any occasion with fast delivery. It claims a streamlined process confirms orders are packed and delivered quickly from local warehouses, without any markups or service fees.
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What is Gopuff.com?
Gopuff.com is a British online convenience store and delivery service that offers a wide range of products, including groceries, household essentials, and personal care items. Customers can order from their phones and receive their items quickly, often within an hour.
Gopuff.com Reviews Complaints
GoPuff.com has received negative reviews on Trustpilot, with many users reporting various issues related to their services.
Delivery Issues
Some users report significant problems with Gopuff’s delivery service. For example, one user waited over an hour for their groceries and found broken eggs, moldy bread, and melted ice cream upon arrival.
Driver Payment
Many users are dissatisfied with how Gopuff pays its drivers. The standard trip charge of $3.75 is seen as bad, particularly for longer deliveries. Customers also have the option to zero out tips, which leaves drivers underpaid.
Customer Service Problems
Customer service issues are another major concern. Some user struggled to get a refund after a delivery was canceled because their ID had expired. Others have faced difficulties resolving issues with their orders or obtaining refunds for defective items.
App and Membership Issues
Some users have encountered problems with Gopuff’s app and membership services. They reported trouble canceling free trials and facing unauthorized charges after the trial period ended.
Driver Behavior
Complaints about driver behavior also surfaced. In one instance, a driver left without delivering the order after a missed call, and efforts to provide feedback were blocked.
Gopuff.com Overview
Gopuff.com promises quick and affordable delivery from local warehouses with no hidden fees. However, many users have reported problems.
Delivery delays are common, with some receiving damaged or spoiled items. Drivers often feel underpaid due to low trip charges and the option for customers to skip tips.
Customer service also faces criticism for issues like refund difficulties and poor app functionality.
Additionally, some users have had negative experiences with unprofessional driver behavior and trouble with membership cancellations.
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