Is VitalChek Legit? Here’s the Truth

VitalChek is a service that promises to make this process faster. But many users say their experience tells a different story. So, is VitalChek legit, or should you avoid it? Let’s break it down.

What is VitalChek?

VitalChek works with government agencies to help people get certified copies of documents like birth, death, marriage, or divorce certificates. Their website makes it seem like they save you time by letting you order online.

But based on many customer reviews, the service doesn’t always live up to its promises. They charge extra fees for speed and convenience, but is it worth it? A lot of customers say no.

Our Opinion

From what we’ve learned, VitalChek often fails to keep its promises. Many customers complain about delays, poor customer service, and even canceled orders without refunds. Let’s look at the common problems:

Customers reported waiting weeks or months for their documents. Some even had their orders canceled without warning or refunds. For example, one person paid $60 for a birth certificate but found out a month later that their order was canceled.

VitalChek charges a lot for “expedited” processing and shipping. Some people spent $80–$100 only to face delays. Local health departments often provide the same service faster and cheaper.

Many customers said they couldn’t get help when something went wrong. They were left on hold for hours, had emails ignored, or got rude responses.

Some users felt uneasy about sharing personal information, like Social Security numbers, with a company they didn’t trust.

Customers said the process for submitting documents was unclear. Orders got rejected multiple times with no clear reason, leaving them frustrated.

Because of these issues, VitalChek doesn’t seem like a trustworthy choice. You’re often better off working directly with your local health department. It’s usually cheaper, faster, and more reliable.

What to Do If VitalChek Let You Down

If you feel scammed by VitalChek, here’s how you can protect yourself and try to get your money back:

1. Call Your Bank: If you paid with a credit or debit card, ask your bank for help. They might start a chargeback to get your money back.
2. File a Complaint: Report VitalChek to the Better Business Bureau (BBB) or your state attorney general. They can pressure the company to fix the problem.
3. Protect Your Info: If you shared personal or financial details, watch your accounts for fraud. You can also put a fraud alert on your credit report to stay safe.
4. Use Direct Options Next Time: Avoid using third-party services like VitalChek. Instead, contact your local health department or government office directly for vital records.

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