Boot Barn claims that it serves fashion lovers who enjoy combining mainstream and Western styles. They offer quality western and work boots and clothing for the whole family at great prices. it also claims to provide gear for workers in industries like oil, gas, and agriculture. Boot Barn outfits classic American cowboys for ranch and rodeo life.
What is Boot Barn?
Boot Barn is a retailer of western wear and work boots. They have stores across 33 states. At Boot Barn, users can find the latest styles from trusted brands like Wrangler, Ariat, Justin, Carhartt, Dan Post, Corral, Old Gringo, Lucchese, Resistol, Wolverine, Montana Silversmiths, and many more.
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Is Boot Barn Legit?
It shows many signs of being a scam, shoppers should watch for these Red Flags.
Boot Barn Review complaints
The main complaints are about customer service, credit card issues, and problems with boots.
- Product Quality Issues – Many customers report quality issues with cowboy boots like boots with mismatched sizes, defects in the sole, boots falling apart after minimal use, and misleading material descriptions.
- Customer Service Issues -The customer complaints about inaccurate information from customer service. In-store employees were unhelpful and rude, unavailable.
- Return and Refund – Boot Barn’s return process is badly slow, it takes up to three weeks as per their policy, and staff often provide incorrect return policy information. They pass customers to support without resolving issues. International customers face high return fees.
- Double Charging – The customer complained that when they buy something online from Boot Barn, they charge them immediately, but it shows as pending. When they pick up their item, they charge again. This double-charging process often causes inconvenience and financial strain, leaving customers dissatisfied.
Boot Barn Reviews Reddit
Here are some recent reviews and experiences from customers who shopped at Boot Barn, based on comments from Reddit.
- A customer bought boots and went to the store to exchange them for a larger size. Boot Barn made them get a refund, which takes 3-5 days, and buy the new boots out of pocket, this policy didn’t make sense.
- Customers complained about Boot Barn’s products, especially clothes, are mostly made in China Instead of shopping there, they prefer other stores because they offer better quality products.
- One customer had issues finding the correct size and was disappointed by the lack of help from the staff at Boot Barn.
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Boot Barn Review
Our Opinion
Boot Barn claims that they offer quality western and work boots and clothing for the whole family at great prices. But customers complain about the exchange policy, limited size options, and mostly “made in China” products.
