Expedia.com is a website where you can book flights, hotels, and rental cars for your trips. But some people who’ve used it have had both good and bad experiences. Many complain about the customer service and fees that aren’t clear upfront.
In this article, we will do an in-depth review of Expedia.com and find out whether it is legit or a scam.
Is Expedia.com Legit or Scam?
Here are several red flags based on the research and customer feedback on Trustpilot, Reddit & other platforms.
1. Hidden Costs
Many users have reported that they’re getting charged extra fees they didn’t know about when they book flights. It’s causing a lot of stress and surprises because they’re not being told clearly about these fees, mainly for things like carrying bags onto the plane.
2. Refund Issue
Users’ Complaints regarding getting money back from Expedia.com, especially for travel insurance or canceled bookings. This is making a lot of people frustrated and losing money.
3. Poor Customer Support
Some people complained about Expedia.com’s help service. One person got stuck at a foreign airport because of a messed-up connection and Expedia didn’t help.
4. Misrepresentation
Users said Expedia.com was pretending to be a UK company while wouldn’t give a UK address for complaints or legal stuff. They said Expedia.com was cheating customers and not caring about their rights.
5. After Service Support
Users complained that the help they got after their stay wasn’t good. They booked a room with breakfast included, but the hotel said they didn’t get it. Even after they talked to Expedia.com for help, nothing was done to fix the problem.
6. Advance Charges
Some customers were upset because Expedia.com was asking for half of the hotel cost in advance and also taking a $100 deposit before visitors arrived.
Our Opinion
Based on user reviews Expedia.com has issues like hidden fees, poor customer support, and refund problems, Expedia.com seems to have some weaknesses, raising concerns about its legitimacy and customer service reliability.
Read More: Travelzoo Review
Expedia.com Review
Our Review
Expedia.com has issues like hidden fees, poor customer support, and refund problems, Expedia.com seems to have some weaknesses, raising concerns about its legitimacy and customer service reliability.
