Musely is an online skincare service that offers custom treatments for skin and hair issues. They claim to provide personalized care and prescription products through licensed dermatologists.
But are they as trustworthy as they say?
Many customers report problems with their products, customer service, and refund process. Let’s take a closer look at whether Musely is worth it or just another scam.
What Is Musely?
Musely is a telemedicine service that provides skincare treatments online.
Customers fill out a medical form, upload photos, and consult with a doctor through the platform.
Once approved, Musely ships the treatments on a subscription basis. They promise easy access to dermatologist care without leaving your house.
The idea sounds convenient, but many users say their experience is far from smooth.
Complaints about misleading product claims, subscription issues, and poor customer support raise doubts about Musely’s credibility.
Our Opinion
Musely sounds great on paper, but customer reviews reveal serious problems. One major issue is their misleading product claims.
For example, a customer ordered a three-month hair treatment but received a bottle that only lasted one month.
Musely’s solution? Change the refill date and turn it into a monthly subscription. This shows poor communication and unclear policies.
When customers try to reach support, they often hit a wall. Musely has no phone support, and their email responses feel robotic.
Many users say they only get copy-paste replies instead of real help. This lack of personal care goes against the company’s promises of customized service.
Refunds are another sore spot. Musely claims to offer a money-back guarantee, but customers report difficulties getting their money back.
Some even had to ask their banks for a chargeback to recover their funds.
There are also concerns about the safety of their products. Several users complained of skin irritation, including redness, burning, and rashes.
One customer had a severe reaction around the eyes and forehead and immediately stopped using the product. When they reached out to customer support, they got little help.
Another issue is how Musely handles side effects. Their system requires users to check in regularly through the eNurse feature.
If someone misses a check-in, they lose the chance to claim the 60-day guarantee. This rigid process doesn’t leave much room for real concerns.
Customers also complain about promotional offers not working. One user reported that a promo code was removed during checkout, and they were charged full price.
These bait-and-switch tactics make people feel cheated.
Even the doctor consultations get criticism. Some users feel the consultations are generic and not personalized.
One customer felt shamed by their doctor’s response after providing feedback.
Musely markets itself as a reliable, personalized skincare service. But based on customer feedback, the reality is very different.
Their poor customer service, misleading claims, and questionable refund policies make it hard to trust the platform.
What to Do if You Get Scammed
If you feel Musely or any other service has scammed you, here’s what you can do:
First, contact Musely’s customer support and keep records of your communication. If that doesn’t help, call your bank and dispute the charge.
You can also file a complaint with the Better Business Bureau (BBB) or the Federal Trade Commission (FTC).
If you’ve lost a large amount of money, consider speaking with a lawyer. And remember, always do your research before buying from any online service.
Look for verified reviews and clear refund policies to avoid future scams.
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