JustAnswer Review: Legit or Scam

JustAnswer claims to provide users the assistance they need, whenever they need it. With access to thousands of experts anytime, day or night.

What is JustAnswer?

JustAnswer is a platform that connects users with experts to answer their questions in various categories.

How it works:

• Ask Your Question: Share your situation and ask any question at any time.
• Get Matched: Within minutes, you’ll be connected with the best expert for your question.
• Chat with an Expert: You can talk, text, or chat until you get your answer. Members enjoy unlimited conversations 24/7 with over 12,000 verified experts.

Read: NatureQueens.com Review

Is JustAnswer Legit?

These are some red flags indicating issues with the service, making it important for users to be careful.

Unexpected Charges

Users report being charged monthly fees without clear consent, some users discovered a monthly charge after asking a question. When they contacted customer service, they were told they agreed to terms, but no terms were visible. The user had never received any emails about these terms.

Bait and Switch Tactics

The initial cost appears low, but hidden fees are revealed later. For instance, a user was attracted to a $5 offer, only to be charged $60. When they complained, customer service claimed the charges were clear, which they were not.

Tricky Billing

Users have reported being charged more than the advertised amount. One user expected a $5 fee but was billed $38. Another was charged $40 instead of the promised $5, and their refund request was denied despite contacting customer service immediately.

False Advertising

Some users were misled about the services offered. One user paid for a service that didn’t exist. Another was advised to perform a dangerous repair and then charged for a membership they didn’t sign up for.

Customer Service Issues

Users have experienced poor customer service when user tried to get a refund for a service they didn’t receive and faced a manipulative chat trick to cut off the conversation.

Read: SuperAI App Review

JustAnswer Review

Addy

Ratings

Our Opinion

JustAnswer claims to connect users with experts to answer questions in various categories. JustAnswer offers expert quality, cost savings, personalized service, and convenience. However, users should be cautious of hidden charges and poor customer support. Always read the terms carefully.

1.5