Viagogo claims to be your ticket to freedom, offering a marketplace that frees you from virtual queues and frantic refreshing. It allows sellers to set their prices and prevents buyers from missing out, Viagogo claims to help users to buy or sell tickets from any device, in almost any currency and language, at any time.
What is Viagogo?
Viagogo is a platform that offers a wide range of events, listing over 4 million tickets at any given time. It offers a secure payment system, providing safe transactions. It supports transactions in multiple currencies, making it convenient for international travelers and those who enjoy buying tickets for global events.
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Is Viagogo Legit?
Based on user comments, here are some Red Flags, indicating issues that should make anyone cautious about using their platform.
Ticket Delivery Issues
Users have reported that Viagogo failed to deliver tickets on time. Although guarantees from Viagogo that tickets would arrive, they didn’t, leading to stress and last-minute purchases from the box office.
Refund Complications
Users have described waiting long periods for refunds that were either delayed or never processed, users wait days for a refund, while others struggled to get a refund for tickets that never arrived.
Customer Service Failures
Multiple users have highlighted poor customer service. The user described useless attempts to speak with someone about their missing tickets for a concert 200 miles away.
Misleading Pricing and Availability
Users have expressed frustration over misleading practices with ticket pricing and availability. Users were drawn in by offers for good seats at a high price, and then offering less desirable seats. Another user noted that resale tickets, advertised at face value, were significantly marked up.
Excessive Markups
Viagogo’s markup for buying and selling tickets is unreasonably high, users were charged high for tickets with a less face value, calling the company’s practices greedy and likening them to ticket touts.
Dishonest Business Practices
Several users have gone as far as to label Viagogo’s practices as fraudulent. The user described the company’s behavior as a “proper fraud” and alleged that employees were trained to mislead customers about the status of their tickets and refunds.
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Viagogo Review
Our Opinion
Viagogo claims to offer a wide selection of over 4 million event tickets, a secure payment system, and supports multiple currencies for global convenience. However, many user complaints suggest stress and financial loss.
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